When a call is going into the telephone number, from Webitel's side, there are two parts to the call.
-
Leg A - call initiator
-
Leg B - call recipient
For more details please follow the link.
Leg A-B description for every type of the call
|
Call type |
Leg A |
Leg B |
|---|---|---|
|
Outbound call |
User → Server |
Server → Gateway (client) |
|
Outbound IVR |
Server → Gateway (client) |
- |
|
Predictive and Progressive dialers |
Server → Gateway (client) |
Server → User |
|
Preview dialer |
Server → User |
Server → Gateway (client) |
|
Inbound call |
Gateway (client) → Server |
Server → User |
|
Conference |
User or client → Server |
- |
|
Internal call |
User 1 → Server |
Server → User 2 |