Webitel: Documentation
Webitel: Documentation
Breadcrumbs

PC Software Installation and Setup Under Ubuntu Linux OS

The Webitel operator's workplace is available in the format of PC software, which, unlike the web version, allows interaction with the Linux operating system:

  • Display pop-ups windows;

  • Open the external link in the default Internet browser;

  • Manage user statuses from the taskbar;

  • Use standard SIP protocol instead of WebRTC.

OS version

Ubuntu Linux OS version must be 18.04 LTS or higher.

The current version of the Webitel Agent Workspace application 1.2.8.AppImage can be downloaded from the link: https://releases.webitel.com/wp/.

(information) Before launching the application, you will need to additionally install libfuse2 for correct program running.

To install libfuse2, enter the following commands in a terminal:

sudo apt update
sudo apt install libfuse2

After the application is launched for the first time, the program automatically creates a user configuration file: ~/.config/webitel/config.json.

File format:

{
  "URL": "https://webitel-01/workspace/",
  "openUrlOnAnswer": "link",
  "useSIP": true,
  "codecs": [
    "opus/48000/2",
    "G722/16000/1",
    "PCMA/8000/1",
    "PCMU/8000/1"
  ],
  "timeoutSIP": "90"
}

  • URL - Agent Workspace connection string;

  • openUrlOnAnswer - The name of the variable in which the link will be passed to the operator along with the call. The application will automatically open this link in the default Browser after the operator accepts the call.

  • UseSIP - Using the SIP protocol instead of WebRTC;

  • codecs - A set of codecs that will be used by the SIP protocol;

  • timeoutSIP - re-reregistration period for SIP protocol.


URL link to the Server

After the config.json file has been generated, you need to replace "URL": "https://webitel-01/workspace/" with the actual link to your server.

From the taskbar, you can change the interface language, user status, download a new configuration file as well as enable or disable the SIP protocol usage  (Pic. 1).

Unknown Attachment

Pic. 1. Setting up the Webitel Workspace interface in the back panel

When the operator receives an incoming call, all necessary information will be displayed in a pop-up window (Pic. 2).

Unknown Attachment

Pic. 2. Displaying information to the operator

After the call is finished, the call post-processing window will be displayed (Pic. 3).

Unknown Attachment

Pic. 3. Call post-processing window

The work in the application does not differ from the Web version of Webitel Workspace, which is described in the document Instruction for Call Center Agent.