PC Software Installation and Setup Under Windows OS

Webitel agent workspace is available as PC software that, unlike the web version, allows to interact with Windows OS:

• Display pop-up windows;

• Open external link in the default browser;

• Manage user statuses from the taskbar;

• Use standard SIP protocol instead of WebRTC.

You can download the actual version of the application by following the link: https://releases.webitel.com/wp/.

Assemblies are available for installation in formats:

• EXE - standard application installer;

• MSI - an installation package for software deployment using scripts. All main nsis installer keys are supported;

• ZIP - application archive that can be launched without prior installation.

After the installation, the application creates a user configuration file: %appdata%\webitel\config.json .

File format:

{
  "URL": "https://webitel-01/workspace/",
  "openUrlOnAnswer": "link",
  "useSIP": true,
  "codecs": [
    "opus/48000/2",
    "G722/16000/1",
    "PCMA/8000/1",
    "PCMU/8000/1"
  ],
  "timeoutSIP": "90"
}

• URL - connection line to the Agent Workspace;

• openUrlOnAnswer - a name of the variable in which a link along with the call will be coming to the agent. The application will automatically open this link in the default browser after the agent answers the call; 

• UseSIP - using SIP protocol instead of WebRTC;

• codecs - a set of codecs that will be used for the SIP protocol;

• timeoutSIP - re-registration period for the SIP protocol.

From the taskbar, you can change the interface language, user status, download a new configuration file as well as enable or disable the SIP protocol usage (Pic.1).

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Pic.1. Changing the language interface

When a call comes in, a pop-up window displays all the necessary information to the agent (Pic.2).

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Pic.2. Information display

After the call ends, the postprocessing window is displayed (Pic.3).

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Pic.3. Postprocessing window

Work with the application doesn’t differ from the web version, and is described in the document Instruction for Call Center Agent.