Note
CallManager installation is necessary in the first place! Accordingly, the other packages will also contain all the functions of the CallManager package.
CallManager is a basic package. CallCenter, Chats and Telemarketing packages allow you to expand the functionality of basic telephony in Creatio.
Glossary:
|
Title: |
Meaning: |
|---|---|
|
SIP/WebRTC clients |
These are clients that use SIP (Session Initiation Protocol) and WebRTC (Web Real-Time Communications) protocols to establish and maintain real-time communication sessions |
|
WebClient |
The client application is developed using AngularJS to interact with the Webitel server via RESTFul API and WebSocket. |
|
CDR |
Section with information about calls |
|
Call Lists |
The section Register Call lists is intended for working with lists of numbers. When configuring routing, you can add the execution of certain actions depending on which list includes the number from which the call comes. |
|
Сommunication panel |
One of the telephony tools in CRM Creatio. A Webitel user can receive incoming and make outgoing calls, both internal and external, directly in the system. |
* If the CallManager package is installed.
** If CallManager and CallCenter packages are installed.
|
Feature |
CallManager |
CallCenter* |
Chats** |
Temarketing** |
|---|---|---|---|---|
|
SIP/WebRTC clients |
|
|
|
|
|
Creatio integration |
|
|
|
|
|
Access to Webitel WebClient |
|
|
|
|
|
Access to call details in CDR |
|
|
|
|
|
Call lists |
|
|
|
|
|
Inbound/outbound calls |
|
|
|
|
|
Call control on the communication panel |
|
|
|
|
|
Webitel user management |
|
|
|
|
|
Webitel agent management |
|
|
|
|
|
Statuses of call-center agents |
|
|
|
|
|
Subscriber identification |
|
|
|
|
|
Inbound calls queue processing |
|
|
|
|
|
Inbound chats queue processing |
|
|
|
|
|
Outgoing message to the chatbot client |
|
|
|
|
|
Access to the chat history |
|
|
|
|
|
Automatic outbound calls (dialers) |
|
|
|
|