Webitel products for Creatio

Webitel CallManager

Basic Webitel integration package for Creatio. Main functional:

• internal telephony, accounting and recording of all company calls: incoming, outgoing and missed;

• identification of the Contact and the Counterparty when receiving a call;

• receiving, initiating, transferring a call to standby mode and to another employee in the Creatio interface;

• setting up multi-level IVR menus and routing calls to different queues;

• creating Webitel users, adding licenses to them and assigning roles.

Through the "CDR" section and the Get Call Analytics business process, all calls from Webitel to Creatio are synchronized.

Requires a CALL_MANAGER user license on the Webitel server side.

Webitel CallCenter

Extended Webitel integration package for Creatio. Main functional:

• creation of call center operators on the Webitel side from the "Webitel Users" section;

• management of competencies and joining teams;

• the ability to use the CallCenter mode to process calls from queues.

An operator license CALL_CENTER is required on the Webitel server side.

Webitel Chats

Webitel integration package for Creatio. Allows processing incoming chats from clients. Main functional:

• processing chats from the incoming chat queue, configured in the Webitel system;

• messaging with text messages in the CTI-panel and on the chat page;

• file-sharing in a chat;

• sending quick messages to customers, creating templates for answers to the most popular questions;

• automatic and manual identification of the client;

• the ability to launch business processes while processing a chat;

• information about all chats to track interactions with customers (section "Chats").

Requires a CHAT license on the Webitel server side.