Central block

While waiting, the block with information about this is displayed (Fig.1).

Fig. 1. Waiting

When you click the   icon, the block is enlarged, and the button changes to the   icon.

When you click the   icon, the block is reduced, and the button changes to the  icon.

The central panel will change (Fig. 2), if you click the  button in the left block. 

Fig. 2. Central block after clicking the call button

Here, you can manually dial a number.

You can enter a phone number from the keyboard or use the numeric keypad.

A numeric keypad is opened by clicking the  button at the bottom of the panel to dial the required number for a call (Fig.3).

Fig. 3. Numeric keypad

After entering the number in the upper right corner of the block, the  button is displayed, which makes a call to the entered number.

Clicking the  button again closes the numeric keypad.

Click the  button at the top of the block to open the call archive. A list of calls made earlier opens (Fig.4) with information about the duration of the call, the start time of the call, and the call buttons; when clicked, a call is made to the chosen number. More about working with calls can be found here.

If you click , a list opens with an Open in History option, which opens Call info in the History app in a new browser tab.

Fig. 4. Central block - archive

The Сontacts list is displayed in the central panel when you click on the  button (Fig.5).

There are the following tabs:

• Contacts;

• Users.

Fig. 5. Contacts tab

The Contacts tab consists of the following elements:

• Search field;

• List of Contacts

Search field consists of an input field and a search setting icon  .

Close button ( ) appears after entering text in the search field; clicking the button deletes the entered text.

You can create a search query in regex format, and the system will display the results that match it.

Clicking on the  button opens a list of search options:

• Name;

• Phone;

• Email.

Contacts from CRM are displayed here. The call button is active for Contacts who have a phone number.

Clicking on a Contact's name opens his contact's page.

The Users list displays the standard avatar, User name, User extension and call button (Fig.6).

Fig. 6. Users list

A color indicator the User is currently in depends on the User's state.

The color of the status indicator can be:

 - there is a SIP connection;

 - online status;

 - in DnD mode;

 - pause status;

- busy, is in a conversation, or chat;

- unavailable - is not in the system, or there is no SIP connection.

When you click the  button, which is located at the bottom of the block, opens up the opportunity to dial a phone number for a call (Fig.2).

To return to the block with the call waiting display (Fig.1), click the  button in the left block.