1. Description
Displays a list of variables assigned in the routing, the processing result (Fig.1), and the AMD results. If no variables are available - this is notified.
An Agent comment can also be displayed in this tab.
The voice recognition prediction will be displayed if the auto-detection functionality is configured and enabled in the Queue.
With AMD functionality enabled, the following options are possible:
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NOTSURE - not sure;
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HUMAN - a person;
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MACHINE - voice recording, for example, an answering device;
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CANCEL - the Member canceled the call while the recognition occurred.
With the Artificial Intelligence (AI AMD) functionality enabled, the following options are possible:
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human - a person;
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silence - silence;
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ringback - beeps;
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voicemail - voice recording, for example, an answering device.