General (Change log)

1. Description

Here, enter information about the Change log.

Consists of fields (Fig.1):

1. Object;

2. Download to;

3. Days to store;

4. Period;

5. Description.

Fig. 1. General tab

1.1. Object

This field selects the object whose changes will be recorded in the change log.

The following objects are available:

• calendars – objects from the Calendars page;

• cases - objects from the Cases page;

• contacts - objects from the Contacts page;

• schema — objects from the Flow schemas page;

• cc_queue — objects from the Queues page.

• users - objects from the Users page;

• cc_resource - objects from the Resources page;

• devices - objects from the Devices page;

• cc_resource_group - objects from the Resource groups page;

• chat_bots - objects from the Chat Gateways page;

• cc_list - objects from the List page;

• cc_list_number — objects responsible for numbers in the List page;

• cc_team - objects from the Teams page;

• cc_agent - objects from the Agent page;

• cases — an object that covers changes to the Cases card. It logs events such as case creation and deletion, as well as any modifications to its content (excluding file and comment actions);

• case_comments — an object that covers changes to comments on the Cases card. It logs events of creation, editing, and deletion;

• record_file — an object that covers changes to files attached to the Cases card. It logs file creation and deletion events.

1.2. Download to

 In this field, select the Storage where the data will be downloaded.

1.3 Days to store

Here, you enter the number of days to store the data and show it in the register. 

1.4. Period

Choose the period after which the data should be uploaded in this field.

The following options are available:

• Daily;

• Weekly;

• Fortnightly;

• Monthly.

1.5. Description

Enter the description of the Change log in this field.

2. Opportunities

2.1. Change the data