General (Storage policies)

1. Description

Used to specify general information about the policy.

Consists of the following fields (Fig. 1):

1. Name;

2. Description;

3. State;

4. Encrypt files;

5. Channels;

6. MIME types;

7. Retention days;

8. Maximum upload speed (kbps);

9. Maximum download speed (kbps);

10. Maximum file size (bytes).

1.1. Name

This field specifies the name of the policy.

1.2. Description

The policy description that provides additional context.

1.3. State

The status of the policy indicating whether it is active. A toggle is used — enabled or disabled . By default, the policy is enabled.

1.4. Encrypt files

A toggle that determines whether files stored according to the policy will be encrypted.

If the option is enabled – , all uploaded files (except for the "media" and "chat" types) are stored in encrypted form.

1.5. Channels

The channels to which this policy will be applied. The administrator can choose from a list of available channels (chat, email, call, log, media, screen recordings).

1.6. MIME Types

The file types that will be stored under this policy.

The user can:

• select MIME types from the standard list;

• add custom MIME types manually.

All selected values are displayed as chips with the option to remove them.

1.6.1. Standard MIME Types

The system contains a predefined list of the most common MIME types.

The user can select one or several types from this list.

1.6.1.1. Images

1.6.1.2. Video

1.6.1.3. Audio

1.6.1.4. Documents

1.6.2. Standard Policies and Behavior for Existing Users

For users who already have created policies, the system automatically adds three standard policies to the Storage Policies section:

1.6.2.1. Policy 1: media_storage

1.6.2.2. Policy 2: email_attachment

1.6.2.3. Policy 3: call_recordings

1.7. Retention Days

The number of days the files will be stored before being automatically deleted.

1.8. Maximum Upload Speed (kbps)

The maximum upload speed in kilobits per second applied to files under this policy. If the value is 0, the restriction is not applied.

1.9. Maximum Download Speed (kbps)

The maximum download speed in kilobits per second applied to files under this policy. If the value is 0, the restriction is not applied.

1.10. Maximum File Size (bytes)

The maximum allowed file size for upload in bytes. If the value is 0, there is no file size restriction.

2. Applying the Policy to Existing Files

After creating a policy, it can be applied to already existing files. For this, the "Apply" button is used (Fig. 2).

Clicking this button opens a modal window (Fig. 3) with two available buttons:

• OK — applies the new policy to existing files:

  • the system recalculates and updates the automatic deletion date for each existing file according to the current value of the Retention days field;

  • if this value is "0", the scheduled deletion of files matching the MIME types of the specified channel from Channels is canceled.

• CANCEL — closes the modal window without any changes.

3. Features

3.1. Modify or Set Parameters