Video Call Recording

1. Description

The Video Call Recording tab is designed for reviewing materials created during a video call.

It consists of the following elements (Fig. 1):

1. Video file (Fig. 1.(1));

2. Chat history (Fig. 1.(2));

3. Screenshots and PDFs tabs (Fig. 1.(3)).

1.1. Video File

Consists of the following elements (Fig. 2):

1. Video call player (Fig. 2.(1));

2. Video file selection list (Fig. 2.(2));

3. Download tool (Fig. 2.(3));

4. Delete tool (Fig. 2.(4)).

1.1.1. Video Player

Consists of the following elements (Fig. 3.(1)):

1. Recording name (Fig. 3.(2));

2. Expand tool (Fig. 3.(3));

3. Play/Pause button (Fig. 3.(4));

4. Playback slider (Fig. 3.(5));

5. Video duration timer (Fig. 3.(6)).

1.2. Chat History

Displays messages sent during the video call.

Each message contains:

• message text from the client and the agent;

• time of sending.

1.3. Screenshots Tab

The tab is designed for viewing and managing screenshots captured during the call (Fig. 4).

Consists of the following elements:

1. Records registry (Fig. 4.(1));

2. PDF generation tool (Fig. 4.(2));

3. Bulk delete tool (Fig. 4.(3)).

1.3.1. Records Registry

Contains the following columns:

1. Checkbox;

2. Screenshot;

3. Name;

4. Date and time;

5. Download tool;

6. Delete tool.

1.3.1.1. Checkbox

Used to select one or more records.

1.3.1.2. Screenshot

Displays the image preview.

1.3.1.3. Name

Displays the file name.

1.3.1.4. Date and Time

Displays the date and time the screenshot was created.

1.3.1.5. Download Tool

Downloads the screenshot to the device.

1.3.1.6. Download Tool

Used to download one or more selected screenshots.

Becomes active after selecting records in the registry.

When clicked, the selected files are downloaded to the user's device.

1.3.1.7. Delete Tool

Used to remove an object with confirmation through a modal window. When hovering over the delete button ( ), the tool name is displayed. After clicking the delete button, a confirmation modal window appears. Clicking the Yes button deletes the object. Clicking the No button closes the modal window, and the object is not deleted.

Fig. 5. Delete confirmation modal window

1.3.2. PDF Generation Tool

Clicking the icon generates a PDF file from the screenshots.

1.3.3. Bulk Delete Tool

Deletes the selected screenshots after confirmation.

1.4. PDFs Tab

The tab is designed for viewing PDF files generated from screenshots (Fig. 6).

Consists of the following elements:

1. Records registry (Fig. 6.(1));

2. Refresh button (Fig. 6.(2));

3. Bulk delete tool (Fig. 6.(3));

4. Pagination (Fig. 6.(4)).

1.4.1. Records Registry

Contains the following columns:

1. Checkbox;

2. PDF;

3. Name;

4. Status;

5. Created on;

6. Created by;

7. Download tool for the selected PDF file;

8. Delete tool for the selected PDF file.

1.4.1.1. Checkbox

Used to select one or more records.

Selecting the checkbox in the table header selects all records on the page.

1.4.1.2. PDF

Displays the PDF file icon.

When hovering over the file preview, the view icon appears (Fig. 7).

Clicking the icon opens the PDF file in a new browser tab for viewing (Fig. 8).

1.4.1.3. Name

Displays the PDF file name.

1.4.1.4. Status

Displays the generation status of the PDF file.

Possible values:

• Pending — the file is queued for generation; download and delete tools are inactive;

• Generating — the file is being generated; download and delete tools are inactive;

• Completed — the file has been successfully generated; download and delete tools are active;

• Error — an error occurred during file generation; the download tool is inactive, the delete tool is active.

1.4.1.5. Created on

Displays the date and time the PDF file was created.

1.4.1.6. Created By

Displays the user who created the PDF file.

1.4.1.7. Download Tool for the Selected PDF File

Used to download one or more selected PDF files.

Becomes active after selecting records in the registry.

When clicked, the selected files are downloaded to the user's device.

1.4.1.8. Delete Tool

Used to remove an object with confirmation through a modal window. When hovering over the delete button ( ), the tool name is displayed. After clicking the delete button, a confirmation modal window appears. Clicking the Yes button deletes the object. Clicking the No button closes the modal window, and the object is not deleted.

Fig. 9. Delete confirmation modal window

1.4.2. Refresh button

Updating the register table is performed by clicking on the refresh button - .

1.4.3. Bulk Delete Tool for PDF Files

Used to delete one or more selected PDF files. Becomes active after selecting records in the registry.

When clicked, a delete confirmation dialog opens (Fig. 9).

After confirmation, the selected PDF file is permanently deleted.

1.4.4. Pagination

It consists of the Rows per page field, which indicates the number of entries (it is possible to set from 1 to 1000) per page, and forward and backward buttons for switching pages.