Webitel: Documentation
Webitel: Documentation
Breadcrumbs

General (Agent Skills)

1. Description

Here, you enter information about the Skill.

Consists of fields (Fig.1):

  1. Name;

  2. Description.

General (Agent Skills).png

Fig. 1. General tab

1.1. Name

Required field. The name of the Skill is entered here.

1.2. Description

Here, you enter the description of the Agent Skill.

2.  Opportunities

2.1. Change the Name/Description 

Goal

 Change the Name/Description 

Preconditions

  1. Access to the Admin application;

  2. Access to the Agent Skills section in the Admin application;

  3. Permission to edit or create in the Agent Skills section;

  4. Having at least one Agent Skill or creating a new one.

Steps

  1. Click on the field you want to change.

  2. Make the necessary changes

  3. Click the Save button

Result

Data saved.