Webitel: Documentation

[Chats] Version 25.06

Release Notes:

  1. Added support for dynamic parameters in quick reply templates, enabling flexible content personalization.

  2. Implemented the ability to add a comment when transferring a chat, allowing the next agent to quickly understand the conversation context.

  3. Added an option to replace standard notification sounds with custom corporate sounds for chat messages.

  4. Fixed a bug that caused duplicate messages in the chat when using a template with active links.

  5. Fixed an issue with incorrect display of the "Webitel Chats" tab on the CTI panel.

  6. Resolved the issue where a 400 GetMessages error appeared in the console.

  7. Added the ability to trigger business processes directly from the active or closed chat panel.