Webitel: Documentation

Details (Case)

1. Description

Used to display and edit configurable fields (Fig. 1).

The tab appears only if at least one custom field has been added in the Case card configuration.

Details.png
Fig. 1. "Details" tab with configured custom fields

1.2. Registry

The registry displays all fields configured in the Case settings:

  • Field name;

  • Field type (text, number, single choice, multi choice, date, boolean);

  • Value entered by the user (if any).

The position of the fields is determined by the order set in the configuration.

1.3. Tab Behavior

1.3.1. Edit Conditions

The user must have permissions to edit the Case.