Webitel: Documentation
Webitel: Documentation
Breadcrumbs

Special time (Calendars)

1. Description

It is designed to set the calendar special time relative to a week.

The Special time tab is available if you have a WFM licence.

The table on the Special time tab consists of entries for each day of the week.

Consists of columns (Fig. 1):

  1. Name;

  2. Start;

  3. End;

  4. State;

  5. Tools for action.

Special time tab.png
Fig. 1. Special time tab

1.1. Name

The name of the day of the week is displayed here. If the day is not shown, then the entry is relevant for the day indicated above (Fig.2).


Several%20periods%20for%20one%20day.png?version=1&modificationDate=1727943728566&cacheVersion=1&api=v2&effects=drop-shadow
Fig. 2. Several periods for one day

1.2. Start

The Start column consists of two fields that indicate the interval's start time. In the first field, enter hours; in the second field, enter minutes.

1.3. End

The End column consists of two fields that indicate the interval's end time. In the first field, enter hours; in the second field, enter minutes.

1.4. State

The switch is responsible for enabling and disabling the special time in this time interval.

%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA%20%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0%202024-02-13%20144403.png?version=1&modificationDate=1727943728326&cacheVersion=1&api=v2&width=40 — is enabled;

%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA%20%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0%202024-02-13%20144345.png?version=1&modificationDate=1727943728097&cacheVersion=1&api=v2&width=38 — is disabled.

1.5. Tools for action

There are two tools:

  1. Screenshot 2024-09-24 132521.png — add tool;

  2. Screenshot 2024-09-16 150250.png — removal tool.

1.5.1. Add tool

It appears for main records that have a day's name.

When you click on the add %D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA%20%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0%202024-02-16%20005041.png?version=1&modificationDate=1727943727886&cacheVersion=1&api=v2&width=20  button, a new entry is added for this day without showing the day.

The added entry must have a time interval that does not include the time entered for the other entries for that day.

1.5.2. Removal tool

It is displayed for additional entries. The additional entries do not have a day's name (Fig. 2). Clicking the button deletes the entry.

2. Opportunities

2.1. Set calendar special hours by day

Goal

Set the special time of the calendar by day: Mon-Fri from 10:00 to 21:00; Sat from 10:30 to 14:00

Preconditions

  1. Access to the Admin application;

  2. Access to the Calendars section in the Admin application;

  3. Permission to create in the Calendars section;

  4. The presence of at least one Calendar or creating new;

Steps

  1. In the entries named Monday/Tuesday/Wednesday/Thursday/Friday, click on the first field in the Start column, enter the number 10, or select it using the buttons.

  2. In the entries named Monday/Tuesday/Wednesday/Thursday/Friday, click on the second field in the Start column, enter the number 0, or select it using the buttons.

  3. In the entries named Monday/Tuesday/Wednesday/Thursday/Friday, click on the first field in the End column, enter the number 21, or select it using the buttons.

  4. In the entries named Monday/Tuesday/Wednesday/Thursday/Friday, click on the second field in the End column, enter the number 0, or select it using the buttons.

  5. Turn on a State switch in the entries named Monday/Tuesday/Wednesday/Thursday/Friday

  6. In the Saturday entry, click on the first field in the Start column, enter the number 10, or select it using the buttons;

  7. In the Saturday entry, click on the second field in the Start column, enter the number 30, or select it using the buttons;

  8. In the Saturday entry, click on the first field in the End column, enter the number 14, or select it using the buttons;

  9. In the Saturday entry, click on the second field in the End column, enter the number 0, or select it using the buttons;

  10. Turn on a State switch in the entry named Saturday;

  11. Turn off a State switch in the entry named Sunday;

  12. Click the Save button

Result

Data saved.

2.2. Set several time intervals for one day of the week

Goal

Set special hours for the day shift (from 8:00 to 19:45) and night shift (from 20:00 to 7:45) on Monday

Preconditions

  1. Access to the Admin application;

  2. Access to the Calendars section in the Admin application;

  3. Permission to create in the Calendars section;

  4. The presence of at least one Calendar or creating new;

Steps

  1. In the Monday entry, click on the first field in the Start column, enter the number 8, or select it using the buttons;

  2. In the Monday entry, click on the second field in the Start column, enter the number 00, or select it using the buttons;

  3. In the Monday entry, click on the first field in the End column, enter the number 19, or select it using the buttons;

  4. In the Monday entry, click on the second field in the End column, enter the number 45, or select it using the buttons;

  5. Turn on a State switch in the entry named Monday;

  6. Click on the add image2024-3-20_13-32-33.png?version=1&modificationDate=1727943727188&cacheVersion=1&api=v2&width=20 button in the entry named Monday. Under the entry called Monday, there will be one entry without the shown name.

  7. In the added entry, click on the first field in the Start column, enter the number 20, or select it using the buttons;

  8. In the added entry, click on the second field in the Start column, enter the number 00, or select it using the buttons;

  9. In the added entry, click on the first field in the End column, enter the number 7, or select it using the buttons;

  10. In the added entry, click on the second field in the End column, enter the number 45, or select it using the buttons;

  11. Turn on a State switch in the added entry;

  12. Click the Save button

Result

Data saved.

2.3. Remove an additional timeslot

Goal

Remove an additional timeslot

Preconditions

  1. Access to the Admin application;

  2. Access to the Calendars section in the Admin application;

  3. Permission to create in the Calendars section;

  4. The presence of at least one Calendar or creating new;

  5. The presence of at least one added entry.

Steps

  1. Find the additional entry to be deleted.

  2. Click the delete button ( %D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA%20%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0%202024-03-19%20160800.png?version=1&modificationDate=1727943727434&cacheVersion=1&api=v2&width=20 ) on this entry.

  3. Click the Save button.

Result

Data saved.