Create an Activity on a missed call in Creatio

Start

Start component

Ringback

Set the beeps.

Selected tone -  %(1000,6000,425);loops=-1

Bridge

Connect to Creatio.

This requires:

• in the field "Bridge strategy" select "multiply";

• in the "Endpoints" element, click the "Add user" button and in the "Extension" field specify the agent extension, for example, 1000.

Hangup

End

 the call

Trigger

Trigger to execute the flow after the end of the call

If

Checks if there was a connection. Specify the condition in the "Expression" field: 

+${bridge_epoch} == 0

HTTP Request

To execute an HTTP REST request for authorization.

This requires:

• in the "Url" field, enter the url address to which to make a request -

https://example-crm-bundle.terrasoft.ua/ServiceModel/AuthService.svc/Login 

It is necessary to replace the link with a link to your site;

• in the "Methods" field, select the "POST" method;

• in the "Cookie to variable" field, specify the name of the variable - "my_cookie", in which cookies from the service response will be saved;

• in the "Request data" field, enter the username and password. As an example:

{
   "UserName": "Supervisor",
   "UserPassword": "Supervisor"
}

Script

Truncate the Creatio BPMCSRF token from the received cookies into the "BPMCSRF" variable to authorize the following requests.

This requires:

• in the field "Set result to variable" enter the name of the variable to which the code value is passed - BPMCSRF;

• in the field "Script" enter the code -

return ${my_cookie}.replace(/.*BPMCSRF=([-._A-Za-z0-9/]{22});.*/, '$1')

HTTP Request

Create an Activity on a missed call (Fig. 2).

This requires:

• in the "Url" field, enter the url address to which to make a request - https://example-crm-bundle.terrasoft.ua/0/dataservice/json/reply/InsertQuery 

  It is necessary to replace the link with a link to your site;

• in the "Methods" field, select the "POST" method;

• in the "Headers" element, according to the requirements of the server, add:

Accept - application/json;odata=verbose

BPMCSRF - ${BPMCSRF}

Cookie - ${my_cookie}

• in the "Request data" field, enter the  code:

{
                                        "ColumnValues": {
                                            "Items": {
                                                "ActivityCategory": {
                                                    "ExpressionType": 2,
                                                    "Parameter": {
                                                        "DataValueType": 0,
                                                        "Value": "E52BD583-7825-E011-8165-00155D043204"
                                                    }
                                                },
                                                "RemindToOwner": {
                                                    "ExpressionType": 2,
                                                    "Parameter": {
                                                        "DataValueType": 12,
                                                        "Value": true
                                                    }
                                                },
                                                "Title": {
                                                    "ExpressionType": 2,
                                                    "Parameter": {
                                                        "DataValueType": 1,
                                                        "Value": "Missed call from: ${caller_id_number}"
                                                    }
                                                },
                                                "Type": {
                                                    "ExpressionType": 2,
                                                    "Parameter": {
                                                        "DataValueType": 0,
                                                        "Value": "E1831DEC-CFC0-DF11-B00F-001D60E938C6"
                                                    }
                                                }
                                            }
                                        },
                                        "OperationType": 1,
                                        "RootSchemaName": "Activity"
                                    }