Variables

This section provides variables that affect the operation of the system and its individual components. They define additional event-processing logic and can be applied at various configuration levels.

Key	Description	Value	Notes
wbt_auto_answer	Auto-answer - automatic acceptance of a call, chat, or task \|	`true` - auto-answer is enabled; `false` - auto-answer is disabled, acceptance is done by the Agent clicking the answer button; integer (greater than 0) - the delay in milliseconds before the auto-answer is performed \|	`wbt_auto_answer = 1500` - pick up the call with a delay of 1.5 seconds. Assigned in Queue settings.
wbt_hide_number	Hiding the Subscriber number that is displayed to the user in the Workspace	`true` - the Subscriber's number is hidden except for the last two digits; `false` - the Subscriber's number is fully visible to the User in Workspace.	Assigned in Queue settings.
link	Automatically opens the link specified in the variable in a new browser tab when a call/chat/task is accepted.	The link that needs to be opened, for example: https://www.webitel.ua/	Assigned in the Member settings.
omnichannel	The ability to work with one or multiple channels simultaneously	`true` – allows working with multiple channels at the same time (calls + chats + tasks); `false` – allows working with only one channel at a time.	Available channels: Calls; Chats; Tasks.
wbt_record_screen	Defines whether the operator’s screen should be recorded during a call. The variable is set in the Flow via the “Export variable” component or in the Queue settings.	true — the screen is recorded during the call; false — the screen is not recorded; not set — the behavior depends on the combination of values in the Flow and the Queue.	Screen recording is only possible when audio recording (record_session) is enabled. The generated video file is attached to the call in Webitel History and to the operator’s card in the Supervisor section. Screen recording continues until the end of postprocessing.