Variables

This section provides variables that affect the operation of the system and its individual components. They define additional event-processing logic and can be applied at various configuration levels.

Key	Description	Value	Notes
wbt_agent_name	The name of the agent who accepted the chat. Substituted in the quick reply template.	The agent's name from the user account.	Available in quick replies.
wbt_agent_chat_name	The agent's name from the Display name in chat field in the General section (Users). Substituted in the quick reply template	The value of the Display name in chat field; if not filled in — the agent's name from the user account is used	Available in quick replies.
wbt_auto_answer	Auto-answer - automatic acceptance of a call, chat, or task.	`true` - auto-answer is enabled; `false` - auto-answer is disabled, acceptance is done by the Agent clicking the answer button; integer (greater than 0) - the delay in milliseconds before the auto-answer is performed \|	`wbt_auto_answer = 1500` - pick up the call with a delay of 1.5 seconds. Assigned in Queue settings.
wbt_hide_number	Hiding the Subscriber number that is displayed to the user in the Workspace.	`true` - the Subscriber's number is hidden except for the last two digits; `false` - the Subscriber's number is fully visible to the User in Workspace.	Assigned in Queue settings.
link	Automatically opens the link specified in the variable in a new browser tab when a call/chat/task is accepted.	The link that needs to be opened, for example: https://www.webitel.ua/	Assigned in the Member settings.
omnichannel	The ability to work with one or multiple channels simultaneously	`true` – allows working with multiple channels at the same time (calls + chats + tasks); `false` – allows working with only one channel at a time.	Available channels: Calls; Chats; Tasks.
wbt_record_screen	Defines whether the operator’s screen should be recorded during a call. The variable is set in the Flow via the “Export variable” component or in the Queue settings.	true — the screen is recorded during the call; false — the screen is not recorded; not set — the behavior depends on the combination of values in the Flow and the Queue.	Screen recording is only possible when audio recording (record_session) is enabled. The generated video file is attached to the call in Webitel History and to the operator’s card in the Supervisor section. Screen recording continues until the end of postprocessing.