Webitel: Documentation
Webitel: Documentation
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Screen recordings (Supervisor)

1. Description

If the role does not have the "Control agent screen" permission, this page is not displayed.

It is designed to view recordings of the agent screen.

The page consists of the following parts:

  • Top bar (Fig. 1.(1));

  • Records registry (Fig. 1.(2));

  • Pagination (Fig. 1.(3)).

Screen recordings tab.png
Fig. 1. Screen recordings tab

1.1. Top bar

The top bar contains the agent’s key indicators and control tools. For a detailed description of its elements and logic, refer to the dedicated documentation.

1.2. Records registry

The registry displays all screen recordings created by the agent for the selected time period. By default, the records created on the current day are displayed.

It contains data management tools and a table with the list of recordings.

The list includes screen recordings taken:

  • automatically — if the “wbt_record_screen” variable is enabled in the operator or team settings, which determines whether the system records the screen during a call;

  • manually — when a Supervisor starts the recording while viewing the agent’s screen.

For the system to create screen recordings, the “Agent screen control” toggle must be enabled in the operator’s or their team’s settings.

The operator’s computer must also have the “Webitel DeskTrack” application installed and running.

It consists of the following parts:

  • Expand/collapse filter panel tool (Fig. 2.(1));

  • Refresh button (Fig. 2.(2));

  • Records removal tool (Fig. 2.(3));

  • Records registry table (Fig. 2.(4)).

Registry.png
Fig. 2. Records registry

1.2.1. Expand/collapse filter panel tool

Designed to expand and collapse the filter panel (Fig. 3).

1.2.1.1. Filter panel

Designed to filter the data displayed in the records registry.

It consists of the following parts:

  • Filter fields (Fig. 10.(1));

  • Reset filters button (Fig. 10.(2)).

Filters Block.png
Fig. 3. Filters block
1.2.1.1.1. Filter fields

Available fields:

  • From — sets the start time of the period for which screen recordings should be displayed;

  • To — sets the end time of the period for which screen recordings should be displayed.

1.2.1.1.2. Reset filters button

Represented as a button image-20251202-163422.png , all previously selected filters are reset when clicked.

1.2.2. Refresh button

Updating the register table is performed by clicking on the refresh button - image-20241220-111256.png .

1.2.3. Records registry table

The registry displays the list of all screen recordings taken during the agent’s work for the selected period.

Each row of the registry contains the following columns:

  • Checkbox;

  • Screen recordings;

  • Name;

  • Date & time of creation;

  • Download tool;

  • Deleting tool.

If no screen recordings are available, the following text is displayed: "Unfortunately, no record matches your criteria".

1.2.3.1. “Checkbox” column

Used to select one or more entries. An additional removal tool appears next to the search field after selecting one or more entries. Information about the number of entries chosen for deletion appears when you hover over this tool. When you click on it, a modal confirmation window appears.

It contains the Yes, No, and close ( image2024-3-7_15-21-56.png ) buttons.

  • Clicking the Yes button deletes the entries.

  • Clicking the No button closes the modal window, and the entries are not deleted.

All records on the page will be selected if you select the checkbox in the header.

Confirm deletion modal window.png


Fig. 4. “Confirm deletion” modal window

1.2.3.2. Screen recordings

This column displays a preview of the video file. When hovering over the preview, a playback icon appears (Fig. 5).

image-20251113-123710.png
Fig. 5. Playback icon

Clicking the icon opens a mini-player window (Fig. 6).

Мини-окно.png
Fig. 6. Mini-player window for screen recording playback

When hovering over the mini-player window, the following control tools are displayed:

  • full-screen expansion icon (Fig. 6.(1));

  • medium-size expansion icon (Fig. 6.(2));

  • close window icon (Fig. 6.(3)).

At the bottom of the mini-player window, there is a player with a play/pause button and a timeline bar (Fig. 6.(4)). Clicking the button starts or pauses video playback.

When switching to medium or full-screen mode, the corresponding expansion icon is replaced with a collapse icon image-20251113-121121.png , which returns the viewing window to its previous size.

1.2.3.3. Name

Displays the file name of the screen recording.

1.2.3.4. Date and time

Displays the date and exact time when the recording was created.
Format: DD.MM.YYYY, hh:mm:ss.

1.2.3.5. Download tool

When the icon image-20251113-123828.png is clicked, the corresponding screen recording file is downloaded in .mp4 format.

1.2.3.6. Delete tool

When the icon image-20251113-123907.png is clicked, a deletion confirmation modal window opens (Fig. 4). After confirmation, the screen recording is permanently deleted from the registry.

1.3. Pagination

It consists of the Rows per page field, which indicates the number of entries (it is possible to set from 1 to 1000) per page, and forward and backward buttons for switching pages.