Webitel: Documentation
Webitel: Documentation
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Version 22.03

New features:

  • All applications migrated to the new visual styles library;

  • [Admin] Added a component to the graphic constructor for sending files from the “Media Files” section to the client’s chat;

  • [Admin] Added a new page for the outbound chats routing configuration;

  • [Workspace] Added an option for transferring the chat to the scheme;

  • [Workspace] Implemented the visual notification for the inbound calls and chats;

  • [Workspace] Added the sound notification for the inbound calls and chats;

  • [Workspace] Added an option for agents to choose and send emojis while communicating with customers in chats;

  • [Workspace] Added an option to receive and play audio/video messages from customers;

  • [Workspace] Added functionality for the automatic chat acceptance by the operator;

  • [Workspace] Added the widgets for agents with the display of chats number and processing time;

  • [Workspace] Implemented a microphone checking option;

  • [Grafana] Added the new chat dashboards; 

  • The website chat button now has an option for the alternative communication channels configuring;

  • Added the display of chat buttons menu on the site;

  • To connect to a chat provider, you must possess a license for the CHAT product. The number of issued licenses limits the number of active profiles;

  • Added the possibility to synchronize Webitel users with Active Directory;

  • Storage service now has an opportunity to specify the storage period for call records. All stored files above this period will be deleted automatically;

  • Added a new service status, which shows the forced agent transfer to a break in case of exceeding the limit specified in the Team settings; 

  • General improvements concerning all dialer types work;

  • Global documentation update.

Improvements:

  • [History] Fixed a bug concerning the display of the call ending side;

  • [Admin] The Facebook connection provider has been updated;

  • [Admin] Fixed an error concerning the contacts loading from the CSV file into the dialer;

  • [Admin] Improved the components cloning in the graphic constructor;

  • [Admin] Fixed the bug in the graphic constructor concerning sending files to Email;

  • [Admin] General improvements in the work of the graphic flow schemes constructor;

  • [Supervisor] Fixed the duplication of entries in the “Active calls” section;

  • [Workspace] After an automatic answer, the focus automatically switches to the active call;

  • [Workspace] The display of customers waiting in chat queues has been fixed;

  • [Workspace] Fix for copying the text of messages from the customer to the operator;

  • Improved the work with competitive licenses. Added an option to set the time of the competitive session;

  • Fixed a bug with the bot hanging while sending a contact or location in the first message;

  • The improvement of search results display in the system sections;

  • Improved sorting of the data output in all system sections;

  • Removed an error allowing the transmission of the non-existent identifier of the customer's communication device in the dialer via REST API;

  • Added a possibility to record or not record early media in the Preview dialer;

  • Removed an error regarding the possibility to address the inbound call to the operator while reserving this agent by the Progressive dialer;

  • Removed an error in the offline dialer work;

  • Added a reason for terminating dialing to a customer in the dialer if the dialing time limit expires;

  • Improved the general system localization.