Webitel: Documentation
Webitel: Documentation
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Version 25.05

✨ New Features

Cases

  • Displaying the case number in the Case card

  • Logging for attachment CRUD in cases

  • Logging for comment CRUD in cases

Contacts

  • Display of Portals channel in Messaging

Flow

  • Added support for variables in playback

  • Filtering for Form Table

  • Filtering for Select from object

🐛 Bug Fixes

Admin

  • Default value 0 in number fields is no longer overwritten

  • Assigned operator is not shown in queue registry

  • "Reset attempts" in the Queues section does not work

Audit

  • Incorrect alignment of icons in queue records

  • Long criterion name overflows the block

  • Username not shown in "Created by" or "Modified by" columns

Cases

  • The Assignee field is not editable and is automatically set to the initiator when editing a case

  • Incorrect values are displayed in the Reason filter preview

  • The Cases section is displayed even when the permission is disabled in the Applications tab of the Roles section

  • Validation added to fields in the Case result modal window

  • Fixed 400/500 error when opening/editing a case

  • "Value" and "Show unassigned" fields are not displayed in the Group filter

  • Fields "Reason" and "Result" are not saved through the Case result modal if they were pre-filled

  • Incorrect layout of buttons in the Case header

  • Incorrect calculation of response time and resolution time

  • The text of the link is not displayed if the link was created using the Create Link component in Flow

  • Search does not work in the Case sources section

  • Incorrect user displayed in the case object logging

  • linkCommunication does not work during a call

Contacts

  • In dynamic contact groups, the "Contacts" tab is displayed instead of "Conditions"

  • An extra group type appears in the create contact group modal

  • Not all contacts are loaded in the "Assignee" field of the dynamic contact group

  • The system freezes when selecting the "Label" filter in the Contacts section

  • The empty registry view is not shown when creating a new contact

  • The "Add" button does not work in the empty registry window

  • The entire contact timeline does not load in read-only mode

  • Identification and linking of chats from SDK to the Contact

Flow

  • The height of the Datetime Picker component is incorrect

  • An error occurs when connecting two Custom Module components

  • The active component changes when selecting text in the right settings panel

  • Misaligned branch alignment in form components

  • Incorrect size and color of ADD buttons in component settings

  • The Out connection output is displayed incorrectly

  • An incorrect value is displayed in the selector when returning via Go to to Form Select

  • The selected object is not highlighted in the System sources field

  • Additional branches overflow the Form table component

  • Ability to assign a variable name for STT

  • google_transcribe: connection caching using a key + uri pair

  • broadcastChatMessage does not pass variables

  • callbackQueue issue in the visual Flow editor

  • httpRequest does not parse the array, returns the entire response

  • It is not possible to pass the URL as a variable in httpRequest

  • The response field in Form select from object does not filter entries

  • The Use system source switcher works incorrectly in Form table components

  • The list in Form table does not load when scrolling from the right corner if the horizontal scrollbar is visible

  • Field values of Calendars, Agents, Custom lookups, and Cases objects are not displayed in the post-processing Form table

  • Incorrect values are displayed when two columns from the same array are added to the post-processing Form table

History

  • Call evaluation ignores monthly boundaries

  • Long criterion name overflows block

  • Logging of the record_file object does not work

Workspace

  • Default values not cleared in Form Textfield, Form Select, Form select from object

  • An incorrect contact is displayed during a consultative call transfer

  • A long queue name overflows the block and a horizontal scrollbar appears (Windows)

  • The bridge icon does not work for a consultative call transfer

  • Incorrect image positioning in the socket disconnection modal window

Update:

https://webitel.atlassian.net/wiki/pages/resumedraft.action?draftId=843382826&draftShareId=cc817d4f-7a4b-456a-9380-1a1bd4a4b58e&atlOrigin=eyJpIjoiYzgzNzQ5ZDA1MjVjNDA3MTlkOGYyNDQ4N2ZjMjA3YzYiLCJwIjoiYyJ9