Version 24.04 | Webitel Documentation

New Functionality:

🆕 2FA - Two-Factor Authentication for users;
🆕 Timeline - Call and chat history in the Contact card;
🆕 Added the ability to connect any external chats to Webitel;
🆕 Added the ability to manually launch dialogue forms without an active call or chat from the operator's workspace;
[Flow] New iFrame application for dialogue forms;
[Workspace] Added the ability to manage calls and dialogue forms using hotkeys;
[Workspace] Added support for calls in Safari on Apple macOS;
Updated documentation and localization of applications.

[Admin] Added the ability to trigger a scheme on operator status change in the Team section;
[Admin] New parameter for incoming queues, sticky_Ignore_status, which allows ignoring the current operator status when using stickiness;
[Workspace] Improved Contact management;
[Workspace] Fixed the bug where the notification for the first call wasn't received;
[History] Fixed the access rights issue for contact center operator statistics;
[History] Fixed the issue where not all fields were exported to CSV;
[Supervisor] Improved filter management;
[Flow] Refactoring and enhancements;
[Flow] Fixed the bug with sending emails in the correct format;
[Flow] Added the ability to invoke the export application after a call ends;
[Flow] Added the ability to get the pause status in the userInfo application;
[Contacts] Updated interface forms;
[Portal] Improved chat stability in mobile networks;
[Portal] Changed the file handling algorithm;
Login form now responds to pressing Enter;
Fixed the bug with channel hangups on the FreeSWITCH side;
Return to the original link after authentication;
Improved application localization;
Security updates;
Bug fixes and general improvements.