Version 25.08

This release includes a significant number of fixes and new features.

🆕 New Features

Presets in Cases, quick replies in Workspace, extended components in Flow, and file encryption.

✨ Improvements

• Operator metrics widgets, detailed filtering in Contacts and Cases;

• added the ability to configure users to receive audio and visual (push) notifications in Workspace;

• in Flow (FormTable), implemented displaying only one value of an array element (e.g., phones.data.number[0]);

• in Flow (FormTable), added settings for the table header (Table header) and default state (Collapsed by default); support for these settings has been reproduced in Workspace;

• in Cases, the Reporter field now supports searching for contacts not only by name but also by phone number and email;

• in Cases, implemented filtering of cases by any service level;

• wrap-up form for outbound call;

• permissions for the CRM-Configurations section;

• More button for internal comments in cases.

🐞 Fixes

Bugs fixed in Workspace, Cases, Flow, CRM, Admin, and other modules.

🌐 Localizations

• updated: KZ, ES.

• new: RO, PL, UZ, VI.

Tasks:

Admin

• Incorrect display of a section in the menu panel when the tab name matches the current system section.

• Empty modal window displayed when editing "Communication types".

• Partial lack of localization in Admin menu subsections — PL, RO, VI.

• Horizontal scroll displayed in the subscribers registry.

• Empty page displayed when scrolling through a large number of records in Media files.

• Scrollbar missing in the "New queue" modal window.

• "Save as" button not displayed in the subscriber card.

• Search not working in the dropdown list of the "Grant permission" modal window.

• Analytics module displayed when the role has no permission in the "Applications" tab.

• [Triggers] New trigger for the edit event when changes occur in files, links, comments, and permissions in a case.

• [Triggers] Incorrect object name in the triggers directory.

• [Triggers] Trigger not firing for actions with related cases.

• [Users] "Tokens" tab displayed when creating a user.

• [Users] Incorrect section name “Users” displayed in breadcrumbs.

• [Users] Modal window for creating a token does not open when adding a second time.

• [Users] Name field required when creating a user.

• [Chat] Chat not created if the first message violates the file policy.

• [Storage] Ability to encrypt call and chat files.

• [Triggers] Trigger for related cases.

• [Triggers] Old-new value of a changed field in Update case.

• [Triggers] Limitation of recursive schema execution.

• Incorrect action recorded in logs for cases.

• etag not displayed in uploaded logs of case_comments.

• Incorrect recording of link creation action in a case.

• Creation and deletion of links in a case via flow not logged.

• 400 error when opening the Logs tab.

• User IP not displayed if a case was created or edited using the userID field.

Audit

• Localization: partial lack of Kazakh translation.

• Cannot create a questionnaire — "Add criterion" button not working.

Contacts

• [History] "Reset filter" button responds to the search field.

• [Contacts] Contact duplicated when filtering by attribute.

• [Contact groups] Search field in the "Contacts" tab not reset when editing another group.

• [Statuses][BE] 500 Error when trying to delete a newly created status.

• [Case sources][FE] "Description" field contains text instead of placeholder.

• [SLAs] 500 Error when adding an SLA condition.

• [SLAs] 500 Error when sorting by "Calendar" column.

• [SLAs] Duplicate conditions created when selecting multiple priorities.

• [Contacts] Incorrect placement of icons in the "Communication methods" tab.

• [Contacts] Console errors when editing a contact.

• [CRM] Localization: tooltips not translated into Kazakh.

• [Contacts] Permissions registry tab does not adapt to page size if the contact name is long.

• [Contacts] Incorrect placement of player in the contact timeline.

• [Contacts] Play icon in the contact card not clickable.

• [Contacts] Communication type icons not displayed in the top timeline panel.

• [Contact groups] Incorrect sorting in the "Contacts" column in Contact Groups.

• [Contact groups] Change value for dynamic groups in the "Contacts" column.

• [Contact groups] 500 error when adding a contact to a group.

• Full list of playback speeds not displayed in the contact card timeline.

Cases

• "Timeline" tab displayed when creating a case.

• Contacts open in normal format instead of read-only when navigating through a case (assignee, reporter).

• Incorrect format of custom Calendar field in case card.

• Search field value cleared when navigating to a case card.

• No spacing between delete and edit icons in case card.

• Actual resolution time updated when changing service.

• 500 error when changing service.

• userID field not working when creating and editing a case.

• Missing translation in the cases section.

• Increased height of the Result field in edit mode of case card.

• Console errors when interacting with the Cases table.

• Value not populated in "Group" or "Assignee" field if the lowest level (sub-service) has no value.

• "Show unassigned" checkbox not displayed in Group filter.

• Incorrect switcher state displayed in case registry.

• Incorrect behavior of radio buttons in custom Calendar field filter.

• Record created with empty "Description" field.

• Red highlighting not displayed for fields when creating a case source.

• Incorrect API used to fetch close reasons inside a record.

• Permissions for attachment deletion.

• Error when creating a service without SLA, assignee, or group.

• Error when sorting by Assignee column in service registry.

• Readable error text added in SLA modal window.

• Automatic addition of files from chat into Attachments.

Custom lookup

• Selected values not displayed in custom lookup record card after saving.

• No sorting in custom lookup registry.

• Cannot create record in custom lookup with enabled switcher.

• Add button missing in empty registry window.

Flow

• Component settings panel does not open in Safari and Firefox browsers.

• queryTarget parameter ignored in getCases — search performed across all fields.

• Extra fields displayed in changes array of updateCase component.

• linkCommunication application not working.

• All fields disappear when Source field is cleared.

• "Start" component displayed in schema.

• Incorrect placement of filter and field add icons in Form select from object component.

• Cannot move Start component with other components.

• Date column value not displayed in wrap-up table.

• Values not displayed in wrap-up table for datetime column type.

• Incorrect values displayed when adding two columns from one array in Form table wrap-up.

• No validation for Format field in Form table component settings.

• Component IDs incorrectly saved in wrap-up result.

• Timeout not executed in Playback component.

• Tooltips not displayed in wrap-up forms.

• Only Inbound queue and Chat inbound queue types displayed in Queue field of Join queue component.

• makeCall — created call ID added in response.

History

• Wrap-up result tab goes beyond page layout.

• Comment goes beyond display block.

• From column values not displayed in uploaded xls file.

• Default Created on filter value not cleared.

Supervisor

• Incorrect display of "Queues" column.

• Black screen and console error when adding a skill to an agent.

Workspace

• Wrap-up form not saved during blind call transfer.

• Incorrect text alignment when displaying number of found contacts.

• Incorrect contact displayed in inbound call between users.

• "Number of processed tasks" metric not counting correctly.

• Blind transfer button not working during inbound call to agent.

• Workspace localization not working.

• Incorrect placement of modal window about websocket disconnection.

• Wrap-up form not displayed for agent receiving consultative transfer from a queue.

• Incorrect wrap-up form during consultative transfer between queues.

• Wrap-up results not transferred between queues if not saved.

• Sound notification not played on chat or task completion.

• Push notification disappears regardless of push_notification_timeout setting.

• "Remaining subscribers visibility" field restriction not affecting Workspace display.

• Empty Schemes tab displayed.

• Closed chat history not displayed if contact was deleted.

• Missing animation when switching right panel tabs.

• Slow animation when switching top elements in central panel.

• Chat does not expand on MD screen size.

• Emoji cannot be selected for sending in active chat.

Other

• Number import tool from text file.

• Flow improvements.

• Work with clustered RabbitMQ.

• Fixed visual representation of components in dynamic forms.

• Added support for storage policy for chats.