Version 25.04

🆕 New Functionality

• Support for working with dynamic table data in the operator's dialog form;

• Tool for creating directories;

[Flow]

• New applications for initiating outgoing calls from the operator's dialog form;

• New applications for invoking the service request tree from the dialog form;

• New applications for retrieving the list of requests by contact;

[Workspace]

• Added the ability to view Request and Contact information in “read-only” mode;

[Contacts]

• Added a new field “Contact Group”;

• Added an attribute indicating the contact is a system user;

• Added display of all requests linked to the Contact;

[Admin]

• New configuration parameter to provide temporary access to call recordings for specific roles;

• In the “Triggers” section, added the ability to launch flows on different events related to the “Request” object;

[Audit]

• Added the ability to edit or delete call evaluations;

• Added the ability to evaluate calls without operator participation (Outbound IVR);

[History]

• Added the ability to save filtering settings;

Updated documentation and application localizations.

🛠 Improvements and Fixes

[Workspace]

• Fixed an issue with transferring unanswered calls from the queue to another user;

• Fixed incorrect display of usernames in chat history;

• Fixed incorrect display of chat termination reasons;

• Fixed file type detection for Instagram chats;

• Fixed transfer of operator data after consultative call transfer;

• Fixed issue with displaying new chat messages;

• Fixed iFrame display in the operator's dialog form;

• Improved emoji display styling;

[Cases]

• Refactored the request card;

• Link validation;

• Fixed SLA update error after changing the request's service;

• Fixed SLA calculation with working calendar adjustments;

• Fixed sorting error in the request registry;

[History]

• Improved call history filtering form;

• Fixed filtering by tags;

• Fixed filtering by multiple values in the “Gateways” filter block;

• Fixed CSV call export;

[Contacts]

• Fixed messenger username display issue in chat history;

• Fixed call transfer display sequence in history;

[Flow]

• Fixed patchMembers application in the graphical designer;

[Admin]

• Fixed error when enabling OBAC for user roles;

• Fixed password change field auto-completion;

Security updates.
General improvements and bug fixes.