New Functionality:
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🆕 New module “Cases”;
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🆕 Rules for uploading and storing files separately for each channel;
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🆕 Tool for creating lookups (beta version);
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[History] New data filtering panel;
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[Flow] New applications for handling cases and lookups (implemented via a code block);
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[Workspace] Added the ability to transfer the post-call processing window after transferring a call to another operator;
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[Logger] Added logging of the “Cases” object;
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[Portal] Added the ability to send an outgoing message to an external user;
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New data indexing service from various system sources for full-text search;
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The “Contacts” module has become part of the basic Webitel license;
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Updated documentation and application localization.
Improvements:
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[Flow] Fixed identified issues in the new graphical schema builder;
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[Flow] Expanded data in the memberInfo application;
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[Flow] Fixed identified issues in applications;
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[Workspace] Improvements in the closed chats panel;
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[Workspace] Fixed an issue with video file playback in chat;
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[Workspace] Fixed an issue with displaying the contact name during an outgoing call;
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[Audit] Added the ability to evaluate calls without operator participation;
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[Supervisor] Improvements in the call recording playback player;
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[History] Data selected from dropdown lists in the post-call processing window is now saved;
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[History] Fixed an issue with file downloads and transcription;
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[Contacts] Fixed identified issues;
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[Portal] Added the ability to set an alternative Webitel username;
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[Portal] Added final dialogue completion codes;
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Updated system section icons;
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Security updates;
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Bug fixes and general improvements.