Webitel: Documentation
Webitel: Documentation
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Version 23.05

New functionality:

  • 🆕 Web applications migration to Vue3;

  • 🆕 New Audit application: creating questionnaires, evaluating quality, calculating scores, and more;

  • [Workspace] New widgets for displaying chat service metrics;

  • [Workspace] Added information display about service break (Break-out);

  • [Workspace] Delayed auto pickup of a call or chat;

  • [Workspace] Displaying the agent’s performance score;

  • [Supervisor] Displaying the agent’s performance score;

  • [History] Updated filter block with the ability to save a set of filters for the next use;

  • [Admin] Added a new right to change the user’s password;

  • [Admin] Updated chat providers;

  • [Admin] A new parameter for chat queues that allows you to specify the maximum idle time;

  • [Flow] Added an option to the callbackQueue app to assign an agent to the task;

  • [Flow] Added a possibility to the ListAdd app to specify the maximum validity period;

  • Added the possibility to configure the enumeration of all available resources within one attempt to dial the subscriber's number by the dialer;

  • Added new user login and logout events that allow you to inform users by email about login;

  • New REST API for the group adding and deleting numbers to a dialer resource;

  • New REST API for the group adding and removing agent skills;

  • Updated documentation and app localization.

Improvement:

  • [Workspace] Updated the break window to display a reason for the break;

  • [Workspace] Dynamic pages buttons are placed at the bottom of the page for more convenient agent access;

  • [Workspace] Implemented a unified style of the call and task management buttons; 

  • [History] Optimized the filter block and visual display of call recordings;

  • [History] Fixed a bug concerning displaying long comments;

  • [History] Updated block for displaying call output information: variables and AMD results;

  • [Flow] Fixed the bug with playing a file in the joinAgent app;

  • [Flow] Fixed bugs with dragging and dropping elements in several apps;

  • [Admin] The player in the Media section is displayed only for audio files;

  • For subscribers that were terminated by the maximum time as EXPIRE, now works the Hook leaving event;

  • Fixed the bug with post-scheme processing when the postprocessing is enabled;

  • Fixed the bug with email attachment filenames;

  • Fixed the bug when the call from a progressive dialer comes to the agent after exiting the call center mode;

  • Improved stability of services after losing the connection with Consul;

  • Bug fixes and general improvements.

Update: