Version 26.04

New Features

📂 CRM / Cases 

• Service Priorities: added the ability to set a default priority for catalogs and individual services. When creating a case, the priority is now automatically populated based on the selected service.

• Case Export: implemented the ability to export the case list in CSV and XLSX formats.

• Import for Custom Dictionaries: implemented the ability to import values into custom dictionaries from a CSV file.

🔧 Admin 

• Default User Roles: introduced pre-configured Admin, Supervisor, and Agent roles for quick access rights setup.

🔗 Flow 

• New Component — Form Select Case Status: added a new form component that allows selecting a case status based on its service.

💻 Workspace 

• Sending Messages During a Call: agents can now send messages to a contact directly from the mini-card during an active communication.

• Adding Email from the Mini-Card: implemented the ability to add an email for a contact from their mini-card during communication.

📊 Supervisor 

• Viewing Screen Recordings in the Work Log: added the ability to view agent screen recordings directly in the Work Log tab.

🔐 Security and Authorization

• License Expiration Notifications: users will now receive notifications about the upcoming expiration of their licenses, as well as notifications when a license has already expired.

📹 Video Calls 

• API for Creating Video Calls: implemented an API for generating a video call link.

Improvements 

💻 Workspace 

• Improved Contact Tab Behavior: added the system setting expand_contact_tabs, which allows expanding tabs in the contact card by default.

• Client Mute Indication: agents can now see when a client has muted their microphone during a video call.

• Closed Chat History: when opening a closed chat from the left panel, the history automatically scrolls to the beginning of that conversation.

• Header Setting for the Select Service Element: the post-processing form now displays the header and state (collapsed/expanded) for the service selection element, configured in Flow.

🔧 Admin 

• Unique Skill Names: the system now validates name uniqueness when creating or editing an agent skill.

• Improved Telegram App Authorization: the result of Telegram App authorization is now displayed visually, and localization has been added.

• Sorting by the Created Column: all records are now displayed by default in order from newest to oldest.

📜 History 

• Search in Column Selection: added a search field in the column selection modal for quickly finding the needed fields across all sections.

• AMD Result Filter: added the ability to filter calls by the TIMEOUT value in AMD results.

• Screen Recording Player: the screen recording player now opens in enlarged (MD) size by default.

• Updated Export File Name: the date and time of export are now displayed in the name of CSV/XLSX files.

🔐 Security and Authorization 

• Password Policy for SSO: the password policy (password expiration) no longer applies to users who use SSO to log in.

• Password Change Window Localization: added translation for the forced password change window.

📊 Supervisor 

• Improved Agent Screen Interaction: a loader is now displayed when connecting to an agent's screen, and a corresponding notification appears in case of a connection loss.

📂 CRM 

• Default Values in Custom Dictionaries: when creating a case in the record card, the default value from a custom dictionary is no longer populated into a required field.

• Video Call Recording: added the ability to view a video call recording in the contact timeline.

Bug Fixes

🐛 Workspace

• Fixed an issue where the active chat history could disappear after closing another chat.

• Fixed incorrect export variable passing when transferring a chat via Chatplan.

• Fixed the display of the message date in chat for unidentified contacts.

• Active chat count indicators no longer disappear after collapsing the corresponding tab.

• The chat transfer button remains active and clickable after interacting with the input field.

• Fixed the display of the agent name in the call history in Workspace.

🐛 History 

• Fixed an issue where the History page failed to load.

• Columns with exported variables are now displayed correctly and retain their position after a page refresh.

• Fixed an issue where record loading did not account for applied filters.

• Fixed the display of comments on the call timeline when changing the zoom level.

• Fixed incorrect text color display on the call timeline in dark theme.

🐛 Admin 

• Fixed column sorting in the queue member list, including by agent, priority, and other parameters.

• Fixed an issue where default file retention policies were not created when adding a new domain.

• Fixed the display of values in the Destination column for queue members.

• Removed the restriction on entering values greater than 23 hours in queue time settings fields.

🐛 CRM / Cases 

• The Take Over button in the case card now works correctly.

• Fixed incorrect field display when creating a new case source.

🐛 Supervisor 

• Fixed filtering by agents in the active calls registry.

• The call listening icon now displays correctly in the agents registry.

• Fixed the responsiveness of the agent page when resizing the window.

• Fixed sorting by the From and To columns in the active calls section.

🐛 Video Calls 

• Improved video quality during calls and in recordings.

• Fixed an issue where only the first 100 messages were displayed in the video call chat.

• Fixed the sorting of screenshots taken during a video call.

🐛 Flow 

• The Join Agent component now works correctly and passes the required parameters.

• Fixed the passing of exported variables from a form to a schema added to after-execute.