Webitel: Documentation
Webitel: Documentation
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Version 23.07

New functionality:

  • 🆕 Support of external authentication services via OpenID Connect protocol;

  • 🆕 Ability to process text and voice channels simultaneously by agents;

  • [Workspace] Added displaying for an agent the value of the "Description" field of the subscriber in dialers;

  • [History] Added an option to search by variables in the call history;

  • [Admin] Added a possibility to add numbers temporarily to the lists;

  • [Admin] Added an ability to configure dialing intensity in the predictive dialer;

  • [Admin] In dialers, added the possibility to set for a subscriber additional dialing of a number using DTMF;

  • [Admin] In the Leaving event, added a new bridged_at (timestamp) variable - time of connection with the agent;

  • [Admin] Implemented functionality of group management of contact center agents' skills;

  • [Admin] Added support of Google Speech to voice profiles;

  • [Flow] New application while;

  • [Flow] New chatHistory application that allows sending conversation history to Email;

  • [Flow] New cache application enabling work with RAM or with a Redis server;

  • [Grafana] New dashboards for Audit app;

  • New HTTP REST API for adding variables to ended calls;

  • New HTTP REST API for working with chat history;

  • Documentation and application localization update.

Improvements:

  • [Workspace] Fixed a bug with user authorization;

  • [History] Fixed search by the 'Reason for call ending' field;

  • [Supervisor] Fixed incorrect column filtration in the registry; 

  • [Flow] Fixed bugs with Drag&Drop;

  • [Flow] In the classifier app, added the possibility to search by the whole phrase;

  • [Flow] In the httpRequest app, added the ability to cache answers;

  • [Flow] In the userInfo app, added an option to receive the user's Email;

  • [Audit] Fixed general bugs;

  • [Admin] Fixed the bug with connecting Facebook pages;

  • [Admin] Fixed bugs concerning working with subscriber registry in dialers (including connection types);

  • [Admin] Warning display during an attempt to generate a file using TTS, if the file name already exists;

  • [Admin] There is no more need to restart the Storage service after changing the recognition language in voice profiles;

  • [Admin] Improved the work of import tools from CSV files;

  • Resources in dialers are filled according to a round-robin algorithm instead of top-down;

  • Added support of voice activity detection (VAD) to AI AMD for answering machines detection improvement;

  • Updated view of the database pages;

  • In the desktop application, fixed the bug with automatic link opening in the browser;

  • Refactoring and fixed bugs found in HTTP REST API;

  • Improved stability by connecting microservices to the PostgreSQL database;

  • Bug fixes and general improvements.

Update: