Version 25.12

New Features

🖥 DeskTrack

• Added the ability to record the screen together with audio.

• Implemented automatic logout after closing the desktop application.

• Added the ability to generate PDF files from screenshots, as well as to view, download, and delete these files in the call history.

🔒 Admin

• Added standard MIME types for files.

• Added default storage policies.

• Added the ability to configure the user time zone.

• For Meta gateways, added the ability to specify the Graph API version.

🔃 Admin / Queues

• Added the ability to navigate to a resource and a resource group by clicking their name in the queue.

📞 Workspace and calls

• Added support for Scribe v2 Realtime for real-time speech recognition.

• In the central panel, added display of the queue name.

• In the central panel, added display of the active call holding duration.

🧩 CRM / Flow

• In the Join Agent component, added parameters for managing postprocessing prolongation.

📂 CRM / Cases

• Added a timer to display the difference between planned and actual response/execution time.

• In the service tree, added display of the service description.

⚙️ CRM / Customization

• Added the ability to set required user-defined fields in Cases, Contacts, and Custom lookups.

Improvements 

💻 Workspace

• Unified the logic for playing sounds and push notifications related to activity completion.

• The Processed calls metric now counts only successful connections.

🔒 Admin

• Removed the ability to delete scorecards via API without using the interface.

• The technical parameter password_contains_username was renamed to password_contains_login to correctly match the login field.

👨‍💻 Supervisor

• Added a detailed explanation of the reasons for the Offline agent status (missing SIP, websocket, DeskTrack, or license).

• Improved the display of screen connection icons for agents in general lists.

• Added visual indicators for applied filters in the Supervisor → Agents section (agent card).

📂 CRM / Cases

• Changed the comment sorting logic — newer comments are displayed at the top.

🧩 Flow

• Improved component behavior during drag-and-drop — eliminated sticking.

💻 General UI/UX

• Smoother and more stable interaction with table columns.

• Fixed translations and date formats in the English localization.

• Improved the display of fonts, spacing, headers, and the 404 page.

Bug Fixes

🐛 Admin

• Fixed an issue with modifying the Google Translate text on the login page.

🐛 Workspace

• Fixed the call completion sound when the client hangs up first.

• Eliminated duplication of push notifications about call completion.

🐛 Supervisor

• Fixed a delay in updating the agent pause time.

• Resolved 400/502 errors when filtering by statuses and ratings.

• Fixed the behavior of the Maximum number of attempts parameter in queues.

🐛 CRM / Flow

• Fixed incorrect data display in custom columns and service tooltips.

• Fixed a critical issue where [object InputEvent] was displayed in text fields instead of the entered text.

🐛 CRM / Cases / History

• Fixed the Created filter behavior when the value This week is selected.