Webitel: Documentation
Webitel: Documentation
Breadcrumbs

Version 23.09

New functionality:

  • 🆕 First version of the Contacts application: client database, call and chat merging, additional data recording;

  • 🆕 New Logging section: history of record changes. Added support for queues and schemes in the first version;

  • 🆕 New manual incoming queue functionality. Allows agents to independently select subscribers from the incoming call and chat queue;

  • [Workspace] Added a minimum online agent status exit limit;

  • [Workspace] Added the ability to return a missed call;

  • [Workspace] Added new widgets;

  • [Flow] Added the ability to set the time for the next attempt in the graphic constructor for the Attempt Result application;

  • [Flow] Added a new application for working with the Contacts section;

  • [Flow] Added the ability to collapse the application selection panel;

  • [History] Added display of values from the agent's dynamic form;

  • [History] Added the ability to filter calls by Contacts;

  • [Admin] Added support for access rights configuration at the record level;

  • [Admin] Implemented a new event for adding subscribers to the queue;

  • Added the ability to connect microservices to the database replica in read mode;

  • Added description of HTTP REST API for Contacts and Logging sections;

  • Updated documentation and application localization.

Improvements:

  • [Workspace] Fixed an issue where agents couldn't see images sent in the chat bot schema;

  • [Workspace] Added the ability to add a new number to a dialer subscriber from the agent's dynamic form;

  • [Workspace] Fixed the search in dropdown lists from the agent's dynamic form;

  • [Flow] Fixed an issue in the patchMembers application;

  • [Flow] Fixed an issue in the math application;

  • [Flow] Fixed an issue with deleting buttons in the Menu application;

  • [Admin] Fixed an issue with displaying the default value for the auto-pickup ringtone;

  • [Admin] Updated the interface for importing subscribers into the dialer from CSV;

  • [Admin] Updated the interface for dialer settings;

  • [Admin] Updated the interface for skill settings;

  • [History] Fixed an issue with pressing Enter in the search bar, which caused a reload;

  • [History] Fixed file export from history, where the file's mime-type was added to its name as an extension;

  • [Audit] Fixed issues with form configuration;

  • [Audit] Fixed the display of decimal values to only two decimal places;

  • Fixed an issue with displaying SSO buttons for the selected domain;

  • Fixed an issue with an incoming queue having eternal wait times for subscribers;

  • Sorted time zones in HTTP REST API;

  • Fixed errors and made general improvements.

Update: