Webitel: Documentation

Broadcast message

1. Description

The component is designed to open a dialogue with a subscriber by a known client identifier.

This component is present in flow types like:

  • Voice;

  • Chat;

  • Forms;

  • Service.

The block (Fig.1(1)) is used in space to build the Flow.  The settings panel for this component opens (Fig.1(2)) when you click on the block.

Broadcast message.png

Fig.1. Broadcast message component

1.1. Broadcast message block

The block consists of the following elements:

  1. The name of the component;

  2. In branch — receiving (connecting with the previous block) branch;

  3. Out branch — outgoing (connecting with the following block) branch. When hovering over the Out field, a switch appears. The switch allows this component to be connected to a component that already has a connection.

The presence of an Screenshot 2024-11-07 154742.png icon indicates that the switch is on, and this component can be connected to a component that already has a connection.

Changing the switch position removes the outgoing branch of this component.

The Screenshot 2024-11-07 155145.png button deletes the block from the Flow schema.

1.2. Broadcast message settings panel

It consists of the following elements:

  1. Peer;

  2. Chat gateway profile;

  3. Text;

  4. Break;

  5. Limit;

  6. Add description.

1.2.1. Peer

This field contains the subscriber's contact information. It is possible to set both the number itself and using a variable.

1.2.2. Chat gateway profile

It is designed to select Chat Gateways through which the message will be sent. You can select from the drop list or set it manually.

1.2.3. Text

This is the message's text that will be sent to the subscriber. Clicking the image2024-3-12_17-54-45.png button enlarges the input field.

1.2.4. Break

Responsible for the completion of the flow execution.

  • image-20250627-120834.png — initiates the end of the flow execution after the given component.

  • image-20250627-120816.png — the switch is in the off position.

1.2.5. Add limit

It is intended to determine the maximum number of passes through this component.

The failover branch appears in the edited component when the limit is set image2024-1-26_12-1-12.png .

The failover branch will be used if more passes are passed through the component than entered in the Max field.

Clicking on the Add Limit button adds a Max field and a Delete limit button.

The number of possible passes is indicated in the Max field.

Clicking on the Delete limit button removes the limit and returns the Add limit button.

Limit.png


Fig. 2. Setting a limit

1.2.6. Add description

When you click the Add description button, a Description field and a Delete description button will be added.

The Description field is used to add comments to the component.

Clicking the Delete description button removes the description field and brings back the Add description button.

Description.png

Fig. 3. Add description