Webitel: Documentation

Record file

1. Description

The component records what the person says. It is used, for example, in an answering machine to record a voice message from a subscriber.

This component is present in flow types like:

  • Voice.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Record file.png
Fig.1. Record file component

1.1. Record file block

The block consists of the following elements:

  1. The name of the component;

  2. In branch — receiving (connecting with the previous block) branch;

  3. Out branch — outgoing (connecting with the following block) branch. When hovering over the Out field, a switch appears. The switch allows this component to be connected to a component that already has a connection.

The presence of an Screenshot 2024-11-07 154742.png icon indicates that the switch is on, and this component can be connected to a component that already has a connection.

Changing the switch position removes the outgoing branch of this component.

The Screenshot 2024-11-07 155145.png button deletes the block from the Flow Schema.

1.2. Record file settings panel

It consists of the following elements:

  1. Max sec;

  2. Name;

  3. Silence hits (sec);

  4. Terminators;

  5. Type;

  6. Voice mail;

  7. Break;

  8. Limit;

  9. Add description.

1.2.1. Max sec

Here, you enter the maximum time the file will be written in seconds.

1.2.2. Name

You can create a name for the file in this field.

1.2.3. Silence hits (sec)

Here you enter how long the silence can last. The recording will stop at the end of this time.

1.2.4. Terminators

Here the phone button is indicated by pressing on which the recording of the file stops.

1.2.5. Type

It is designed to select the format in which the conversation will be recorded.

Available formats:

  • mp3;

  • wav.

1.2.6. Voice mail

Responsible for tagging voice mail and passing this tag to statistics.

Снимок экрана 2024-02-13 144403.png — the voice mail tag is affixed;

Снимок экрана 2024-02-13 144345.png — the tag is not affixed.

1.2.7. Break

Responsible for the completion of the flow execution.

  • image-20250627-120834.png — initiates the end of the flow execution after the given component.

  • image-20250627-120816.png — the switch is in the off position.

1.2.8. Limit

It is intended to determine the maximum number of passes through this component.

The failover branch appears in the edited component when the limit is set image2024-1-26_12-1-12.png .

The failover branch will be used if more passes are passed through the component than entered in the Max field.

Clicking on the Add Limit button adds a Max field and a Delete limit button.

The number of possible passes is indicated in the Max field.

Clicking on the Delete limit button removes the limit and returns the Add limit button.

Limit.png


Fig. 2. Setting a limit

1.2.3. Add description

When you click the Add description button, a Description field and a Delete description button will be added.

The Description field is used to add comments to the component.

Clicking the Delete description button removes the description field and brings back the Add description button.

Description.png

Fig. 3. Add description