Callback Queue

1. Description

It is designed to add a Subscriber to the Queue.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

1.1. Callback Queue block

The block consists of the following elements:

1. The name of the component;

2. In branch — receiving (connecting with the previous block) branch;

3. Out branch — outgoing (connecting with the following block) branch. When hovering over the Out field, a switch appears. The switch allows this component to be connected to a component that already has a connection.

The presence of an icon indicates that the switch is on, and this component can be connected to a component that already has a connection.

Changing the switch position removes the outgoing branch of this component.

The button deletes the block from the Flow schema.

1.2. Callback Queue settings panel

It consists of the following elements:

1. Name;

2. Queue;

3. Agent

4. Hold (sec);

5. Communication;

6. Set variables;

7. Break;

8. Limit;

9. Add description.

1.2.1. Name

The name of the subscriber enters this field. You can specify text or a variable.

1.2.2. Queue

Select the Queue from which the call will be made from the drop-down list. 

After selecting, click the Add button.

1.2.3. Agent

Select an Agent from the drop-down list. After selecting, click the Add button.

1.2.4. Hold (sec)

Here you enter the amount of time, in seconds, after which you need to call back.

1.2.5. Communication

It consists of the following:

1. Destination;

2. Communication type.

1.2.5.1. Destination

The field in which the telephone number of the subscriber is indicated. You can enter the number itself or call a variable.

1.2.5.2. Communication type

This field selects the type of communication for the entered number in the Destination field. You can select from the drop-down list or set it manually.

1.2.6. Set variables

It allows assigning an additional variable that can be used later.

It consists of the following:

1. Key;

2. Value;

3. Add tool;

4. Remove tool.

1.2.6.1. Key

The name of the variable is entered here.

1.2.6.2. Value

The value of the variable is entered here.

1.2.6.3. Remove tool

It is intended for removing a variable in a row with which it stands—clicking the button removes the variable.

1.2.6.4. Add tool

– it is designed to add a new variable.

1.2.7. Break

Responsible for the completion of the flow execution.

• — initiates the end of the flow execution after the given component.

• — the switch is in the off position.

1.2.8. Limit

It is intended to determine the maximum number of passes through this component.

The failover branch appears in the edited component when the limit is set .

The failover branch will be used if more passes are passed through the component than entered in the Max field.

Clicking on the Add Limit button adds a Max field and a Delete limit button.

The number of possible passes is indicated in the Max field.

Clicking on the Delete limit button removes the limit and returns the Add limit button.

Fig. 2. Setting a limit

1.2.9. Add description

When you click the Add description button, a Description field and a Delete description button will be added.

The Description field is used to add comments to the component.

Clicking the Delete description button removes the description field and brings back the Add description button.

Fig. 3. Add description