Webitel: Documentation
Webitel: Documentation
Breadcrumbs

Classifier

1. Description

A cluster is a classifier of subscriber response types.

This component is present in flow types like:

  • Voice;

  • Chat.

The block (Fig.1(1)) is used in space to build the Flow.  The settings panel for this component opens (Fig.1(2)) when you click on the block.

classifier.png
Fig.1. Classifier component

1.1. Classifier block

The block consists of the following elements:

  1. The name of the component;

  2. In branch — receiving (connecting with the previous block) branch;

  3. Out branch — outgoing (connecting with the following block) branch. When hovering over the Out field, a switch appears. The switch allows this component to be connected to a component that already has a connection.

The presence of an Screenshot 2024-11-07 154742.png icon indicates that the switch is on, and this component can be connected to a component that already has a connection.

Changing the switch position removes the outgoing branch of this component.

The Screenshot 2024-11-07 155145.png button deletes the block from the Flow Schema.

1.2. Classifier settings panel

It consists of the following elements:

  1. Input;

  2. Phrase search;

  3. Set;

  4. Clusters;

  5. Match type;

  6. Break;

  7. Limit;

  8. Add description.

1.2.1. Input

Here, enter what needs to be passed to the input. For example, the variable that was set in the Recv Message component.

Responsible for determining how the search will occur:

  • image2024-1-26_13-47-15.png - search by word;

  • image2024-1-26_13-47-47.png — search by phrase.

1.2.3. Set

The variable's name is indicated, to which the data received from the clusters are transferred.

1.2.4. Clusters

It is designed to create a cluster (Fig. 2).

When you click on the Add button, the following options are displayed:

  • Key — cluster key;

  • Value —  enter the list of possible words/phrases by which it determines whether a message belongs to this cluster;

  • the icon image-20250826-101655.png   — used to delete a cluster.

Clusters - Classifier.png
Fig. 2. Clusters

Using the Switch component, you can create branches along which the circuit will pass according to the distribution by clusters.

To do this:
—  in the Cases field of the Switch component, you have to enter the cluster keys created in the Classifier component;
— in the Variable field of the Switch component — the variable whose name is entered in the Set field of the Classifier component.

1.2.5. Match type

Responsible for searching for a keyword by full or partial match.

There are two options:

  • full — keyword search by full match;

  • part — keyword search by partial match.

1.2.6. Break

Responsible for the completion of the flow execution.

  • image-20250627-120834.png — initiates the end of the flow execution after the given component.

  • image-20250627-120816.png — the switch is in the off position.

1.2.7. Add limit

It is intended to determine the maximum number of passes through this component.

The failover branch appears in the edited component when the limit is set image2024-1-26_12-1-12.png .

The failover branch will be used if more passes are passed through the component than entered in the Max field.

Clicking on the Add Limit button adds a Max field and a Delete limit button.

The number of possible passes is indicated in the Max field.

Clicking on the Delete limit button removes the limit and returns the Add limit button.

Limit.png


Fig. 2. Setting a limit

1.2.8. Add description

When you click the Add description button, a Description field and a Delete description button will be added.

The Description field is used to add comments to the component.

Clicking the Delete description button removes the description field and brings back the Add description button.

Description.png

Fig. 3. Add description