Webitel: Documentation

Open Link

1. Description

Designed to open a link passed as text, variable, or URL.

This component is available in the following types of schemes:

  • Voice

  • Text

  • Form

  • Service

The block (Fig. 1.(1)) is used in the field for building a scheme. When you click the block, the settings panel of this component opens (Fig. 1.(2)).

Open Link.png
Fig. 1. Open Link component

The Open Link block (Fig. 1.(1)) consists of the following elements:

  1. Component name

  2. In branch — input (connects to the previous block)

  3. Out branch — output (connects to the next block)

When hovering over the Out field, a toggle appears that allows you to connect this component to a block that already has a connection.

The presence of the icon image-20251008-145117.png means that the toggle is enabled and this component can be connected to another one that already has a connection.

Changing the toggle image-20251008-145141.png position removes the output branch of this component.

The button icon_delete.png removes the block from the scheme.

The settings panel of the Open Link component (Fig. 2) consists of the following elements:

Open Link - component.png
Fig. 2. Open Link settings panel

The Link field (Fig. 2.(1)) defines the URL address that will be opened when the component is executed.
You can specify:

  • a static link (for example, https://webitel.com)

  • a variable (for example, ${customerLink})

  • a combination of a link and a variable (https://webitel.com/${caseId})

3.2. Break toggle

The toggle (Fig. 2.(2)) defines whether the scheme execution will end after this step.

  • image-20250327-111321.png – initiates the end of the scheme execution after this component;

  • image-20250327-111254.png – toggle is disabled.

3.3. Add limit element

Used to define the maximum number of passes through this component.

Clicking the Add limit button (Fig. 2.(3)) adds the Max field and the Delete limit button (Fig. 3).
In the Max field, specify the allowed number of passes.

limit.png
Fig. 3. Setting a limit

If the number of passes exceeds the value specified in the Max field, the failover branch (Fig. 4) is used.
This branch appears in the component block after the limit is set.

Failover.png
Fig. 4. Display of the Failover branch after setting the pass limit through the component

Clicking the Delete limit button removes the limit and restores the Add limit button.

3.4. Add description element

Clicking the Add description button (Fig. 2.(4)) adds the Description field and the Delete description button (Fig. 5).

In the Description field, enter a comment or note for the component.

Clicking the Delete description button removes the description and restores the Add description button.

Add description.png
Fig. 5. Add description element