Record session

1. Description

Allows recording of a phone conversation.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

1.1. Record session block

The block consists of the following elements:

1. The name of the component;

2. In branch — receiving (connecting with the previous block) branch;

3. Out branch — outgoing (connecting with the following block) branch. When hovering over the Out field, a switch appears. The switch allows this component to be connected to a component that already has a connection.

The presence of an icon indicates that the switch is on, and this component can be connected to a component that already has a connection.

Changing the switch position removes the outgoing branch of this component.

The button deletes the block from the Flow Schema.

1.2. Record session settings panel

It consists of the following elements:

1. Action;

2. Bridged;

3. Follow transfer;

4. Min sec;

5. Stereo;

6. Type;

7. Break;

8. Limit;

9. Add description.

1.2.1. Action

When you click on the Action field, a drop-down list opens from which you need to select a value. Available value:

start - enables call recording;

stop - disables call recording. It can be used to prohibit recording a conversation with a specific user/subscriber.

1.2.2. Bridged

Responsible for recording after connecting the subscriber with the operator (Leg-A c Leg-B).

- recording starts after the subscriber connects with the Agent;

- recording starts from the start of the call.

1.2.3. Follow transfer

This switch is responsible for recording the conversation after transferring the call to another Agent.

- recording continues after transfer;

- recording ends after transfer.

1.2.4. Min sec

Here you enter the minimum talk time, the record of which will be stored on the server. If the conversation lasted less than you entered this field, such a conversation would not be saved.

1.2.5. Stereo

It is used to record a conversation on two channels. One channel is the Agent's speech; the other is the subscriber's speech. The conversation is recorded in one file; when listening to the file, two channels are displayed.

- the conversation is recorded in two channels;

- the conversation is recorded in one channel.

1.2.6. Type

It is designed to select the format in which the conversation will be recorded.

Available formats:

• mp3;

• wav.

1.2.7. Break

Responsible for the completion of the flow execution.

• — initiates the end of the flow execution after the given component.

• — the switch is in the off position.

1.2.8. Limit

It is intended to determine the maximum number of passes through this component.

The failover branch appears in the edited component when the limit is set .

The failover branch will be used if more passes are passed through the component than entered in the Max field.

Clicking on the Add Limit button adds a Max field and a Delete limit button.

The number of possible passes is indicated in the Max field.

Clicking on the Delete limit button removes the limit and returns the Add limit button.

Fig. 2. Setting a limit

1.2.9. Add description

When you click the Add description button, a Description field and a Delete description button will be added.

The Description field is used to add comments to the component.

Clicking the Delete description button removes the description field and brings back the Add description button.

Fig. 3. Add description